Marketing professionals agree that customer experience is a crucial factor in business success. According to statistics, 61.5 % of respondents believe that poor customer experience can lead to dissatisfaction rating,
Creating A More Focused Customer Service Experience
When it comes to effectively managing your business, there is one area that you need to invest time and money, and that is in customer care. Whether your business deals
Some Worthwhile Tips on Small Businesses, Retail Marketing and Customer Experience Improvement with Whatsapp
Chances are that no matter where you’re from or what capacity of job you have, you use social media. It’s a simple fact- the popularity of all the different sites
Benefits of Using an Answering Service
Missed and unanswered negatively impact customer satisfaction while also costing money. Telephone answering services can help businesses deal with this problem efficiently and effectively. Telephone answering services entail having dedicated
Bringing Your Business Into The 21st Century
With technology advancing faster than ever, moving with the times has never been more crucial in business. If your company is languishing in the dark ages, you run the risk
5 Design Tips You Should Remember When Building an Online Store
Building an online store takes time, patience, and know how. It’s a challenge that will be rewarding when done right. It’s not like throwing a switch or pushing a button
Going Above and Beyond: 5 Simple Strategies to Improve Customer Experience
Customer satisfaction and customer experience are not the same thing. Consider the case, in 2016, of a prominent chain of European gas stations hired a company to measure customer satisfaction
Personalize Your Marketing Without Creeping People Out
We now have the ability to personalize marketing messages more specifically than at any time in previous history — but should we? A study by the global management consulting firm