Your customers have many questions. However, more often than not, they’re unsure how to get the best answer. Is this the best product for me? How long is the warranty?
Missed and unanswered negatively impact customer satisfaction while also costing money. Telephone answering services can help businesses deal with this problem efficiently and effectively. Telephone answering services entail having dedicated
Customer satisfaction and customer experience are not the same thing. Consider the case, in 2016, of a prominent chain of European gas stations hired a company to measure customer satisfaction
Running an ecommerce business is no easy task. Once you’ve got your design and marketing under control, you have to be consistently monitoring your site data and keeping your eyes
One of the most important parts of any business is its website. It’s the place where prospects form lasting judgements about your brand, assess your product or service offering and
We now have the ability to personalize marketing messages more specifically than at any time in previous history — but should we? A study by the global management consulting firm
In the past, when you set up a small business, you’d hire out a traditional brick and mortar store and use this commercial space to sell your goods. It was
Building a good relationship with your customers and your clients is not easy to say the least. There are so many things that you need to take into account, and