Business

Going Above and Beyond: 5 Simple Strategies to Improve Customer Experience

every-employee-needs-customer-service-training-and-heres-why

Customer satisfaction and customer experience are not the same thing. Consider the case, in 2016, of a prominent chain of European gas stations hired a company to measure customer satisfaction

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Business

How To Keep Your Customers Happy: 5 Tips For Entrepreneurs

Happy customers 6

Keeping your customers happy needs to be at the forefront of your mind. It doesn’t matter if you own a multinational corporation, or you’re a sole trader. Keeping your customers

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