{"id":33459,"date":"2019-02-04T14:59:33","date_gmt":"2019-02-04T18:59:33","guid":{"rendered":"http:\/\/www.andysowards.com\/blog\/?p=33459"},"modified":"2019-02-04T14:59:33","modified_gmt":"2019-02-04T18:59:33","slug":"prove-worth-customers","status":"publish","type":"post","link":"https:\/\/www.andysowards.com\/blog\/2019\/prove-worth-customers\/","title":{"rendered":"How To Prove Your Worth To Your Customers"},"content":{"rendered":"<p>Something that all business owners find out pretty quickly when they launch their business is that you cannot simply step in and become everyone\u2019s new favourite company. It\u2019s very likely that there\u2019s plenty of competing businesses that have been around much longer than you and that everybody trusts. That\u2019s the keyword you should be concentrating on. Trust is earned through hard work and proof that you\u2019re not just after their money. While the whole point of running a business is to make profits, you also need to gain the trust and respect of your customers so that not only do you make decent profits but so that your customers choose you over your competitors. So, here are some tips on how you can prove your worth to your customers!<\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/www.andysowards.com\/blog\/assets\/prove-worth-customer-satisfaction-1-1024x718.jpg\" alt=\"prove-worth-customer-satisfaction (1)\" width=\"1024\" height=\"718\" class=\"alignnone size-large wp-image-33461 lazyload\" data-srcset=\"https:\/\/www.andysowards.com\/blog\/assets\/prove-worth-customer-satisfaction-1-1024x718.jpg 1024w, https:\/\/www.andysowards.com\/blog\/assets\/prove-worth-customer-satisfaction-1-768x539.jpg 768w, https:\/\/www.andysowards.com\/blog\/assets\/prove-worth-customer-satisfaction-1.jpg 1280w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/718;\" \/><br \/>\nPhoto by <a target=\"_blank\" href=\"https:\/\/www.pexels.com\/@conojeghuo?utm_content=attributionCopyText&amp;utm_medium=referral&amp;utm_source=pexels\">Clem Onojeghuo<\/a> from <a target=\"_blank\" href=\"https:\/\/www.pexels.com\/photo\/adult-business-commerce-cook-375889\/?utm_content=attributionCopyText&amp;utm_medium=referral&amp;utm_source=pexels\">Pexels<\/a><\/p>\n<h2>Collect reviews<\/h2>\n<p>What\u2019s the first thing you do when you\u2019re considering buying from a company that you\u2019ve never bought from before? It\u2019s likely that you check out customer reviews on the items that you\u2019re after. Use your product testing time wisely and ensure that all of the reviews (good and bad) are displayed where people can see them, and this is usually on your website. You should also have your <a target=\"_blank\" href=\"https:\/\/www.moneysavingexpert.com\/family\/product-testing-sites\/\">product testers<\/a> fill out a short survey on how easy you were to deal with as a company and display these stats on your social media profiles. If you find that your reviews are worse than good, then you need to make some changes before launching your business properly.<\/p>\n<h2>Have reputable suppliers<\/h2>\n<p>When proving to your customers that you\u2019re worth it, you will also need to ensure that you\u2019ve got only the best suppliers. Your customers will need to know that not only are you providing them with the best service possible but also that the products you use come from the best sources too. Think about if you were to hire someone to come and fix your roof, you\u2019d not only want to know that they are going to take great care with your home, but you\u2019ll want to know that the materials they\u2019re using are bang on too. From <a target=\"_blank\" href=\"https:\/\/www.roofdepot.co.uk\/roof-lights\">roof lights<\/a> to hatches, you\u2019ll be asking the questions to make sure that you\u2019re getting the best for your money. Make sure that you\u2019re able to provide this information to your customers so that they too, can be satisfied that you\u2019re obtaining materials from reputable suppliers.<\/p>\n<h2>Donate to charity<\/h2>\n<p>One way to do something amazing and win over the hearts of many potential customers is by donating to charity. You\u2019ve probably seen adverts for charities and noticed that they are <a target=\"_blank\" href=\"https:\/\/businesscollective.com\/9-best-tips-for-getting-big-name-event-sponsors\/index.html\">sponsored by big names<\/a> and this is for a reason &#8211; it\u2019s a great way of marketing themselves and making their company look good! Donating a small percentage (or big, whatever you may choose) to charity will instantly make you and your company look more trustworthy.<\/p>\n<h2>Give them something for nothing<\/h2>\n<p>We realise that this sounds a lot like bribery, but giving your customers something for nothing is a surefire way of getting them on your side. You can do this by:<\/p>\n<ul>\n<li>Giving them a hard to miss out on promotional deal the first time they use your company<\/li>\n<li>Free merchandise<\/li>\n<li>Offer free consultations before they have to commit to any purchases with your business<\/li>\n<li>Coupons to spend in-store or online on your products<\/li>\n<li>Free downloadable items like ebooks or templates on your website<\/li>\n<\/ul>\n<p>Giving freebies away is a fantastic way of also generating leads, and they promote spending without you having to do much at all. However, the gesture of your business giving away something for nothing will grab the attention of the audience that you\u2019re after.<\/p>\n<h2>Check up on them<\/h2>\n<p>One way to show your customers that you\u2019re trustworthy and worth putting their money into is by checking up on them after they have purchased from you too. If you\u2019ve collected an email address from them, why not <a target=\"_blank\" href=\"https:\/\/millo.co\/5-email-scripts-following-client-unresponsive-plus-examples\">drop them an email to see if they are satisfied<\/a> with what they\u2019ve purchased? You can also use email as a chance to send them more freebies to entice them back.<\/p>\n<p>Another way of checking up on your customers is by simply picking up the phone! For example, if you\u2019ve just fitted a skylight into their roof, give them a call and see if they are satisfied with what you\u2019ve given. More often than not you\u2019ll find that there are no problems and this is because if there were, you\u2019d have already heard from them! However, showing your customers you care about them by checking up on them will help earn their respect.<\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/www.andysowards.com\/blog\/assets\/prove-worth-customer-satisfaction-2-1024x986.jpg\" alt=\"prove-worth-customer-satisfaction (2)\" width=\"1024\" height=\"986\" class=\"alignnone size-large wp-image-33462 lazyload\" data-srcset=\"https:\/\/www.andysowards.com\/blog\/assets\/prove-worth-customer-satisfaction-2-1024x986.jpg 1024w, https:\/\/www.andysowards.com\/blog\/assets\/prove-worth-customer-satisfaction-2-768x740.jpg 768w, https:\/\/www.andysowards.com\/blog\/assets\/prove-worth-customer-satisfaction-2.jpg 1280w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/986;\" \/><br \/>\nPhoto by <a target=\"_blank\" href=\"https:\/\/www.pexels.com\/@conojeghuo?utm_content=attributionCopyText&amp;utm_medium=referral&amp;utm_source=pexels\">Clem Onojeghuo<\/a> from <a target=\"_blank\" href=\"https:\/\/www.pexels.com\/photo\/adult-business-commerce-cook-375889\/?utm_content=attributionCopyText&amp;utm_medium=referral&amp;utm_source=pexels\">Pexels<\/a><\/p>\n<h2>Resolve conflicts fast and efficiently<\/h2>\n<p>In every business, there\u2019s going to be conflicts with customers and that\u2019s simply because you can never please everyone. So, when conflicts arise it\u2019s imperative to resolve them fast and efficiently. Here\u2019s how you can do that and earn some trust back:<\/p>\n<ul>\n<li>Offer money off their next purchase with you.<\/li>\n<li>Refund all or part of their purchase to show you\u2019re sorry.<\/li>\n<li>Simply apologise! People are often more understanding than you may think and may be looking for just that &#8211; an apology!<\/li>\n<li>Prioritise their case to show you\u2019re serious about their complaint.<\/li>\n<li>Taking responsibility for the issue at hand.<\/li>\n<li>Provide your customer with an explanation of why your service or product failed &#8211; this time.<\/li>\n<li>Listen to your customer!<\/li>\n<li>Provide empathy for the inconvenience they have experienced.<\/li>\n<li>Be sincere with your apologies. An apology that\u2019s lacking emotion, empathy, and also remorse won\u2019t mean a thing.<\/li>\n<\/ul>\n<p>Remember that the faster you resolve the conflicts with unhappy customers, the more chance you have of seeing them again!<\/p>\n<h2>Treat them with respect<\/h2>\n<p>Finally, one of the most effective ways of gaining respect is by giving it! A simple fact of life is that you can\u2019t expect respect from someone you don\u2019t show any respect to. Here are some great ways of showing respect to your customers:<\/p>\n<ul>\n<li>Address your customers properly. \u2018Sir\u2019 and \u2018Madam\u2019 often suffices. If you\u2019re in a position where you know the customer\u2019s name, you should use their name. For example = \u201cI am extremely sorry for the inconvenience, Mr Jones. Let me see if I can speed this process up for you\u201d.<\/li>\n<li>Go out of your way to help your customers. Someone who goes far and beyond to keep you happy is worth your respect.<\/li>\n<li>Anticipate their needs. We understand that this isn\u2019t always possible, but knowing small details such as whether to pack your customer\u2019s bags or not will make a difference.<\/li>\n<li><a target=\"_blank\" href=\"https:\/\/yourbusiness.azcentral.com\/top-10-things-make-customers-feel-welcome-11647.html\">Make your customers feel welcome<\/a>. You may already know how intimidating it can feel to enter a new store and not feel like you belong. Greet your customers with a smile and make chit chat to show that they are more than welcome.<\/li>\n<li>Treat them as if you would a dear friend or family member that you respect. Manners and respect cost nothing and your business will suffer if you and your staff members can\u2019t get on board.<\/li>\n<li>Don\u2019t be afraid to apologise and admit you\u2019re wrong. As mentioned earlier, people are understanding and when things do go wrong, sometimes all they want is an apology.<\/li>\n<\/ul>\n<p>Respect is earned and not a birth-given right, so make sure you\u2019re giving your customers the respect they want and you\u2019ll soon find that not only do they respect you too, but you\u2019ve proven that you\u2019re worth it to your customers!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Something that all business owners find out pretty quickly when they launch their business is that you cannot simply step in and become everyone\u2019s new favourite company. It\u2019s very likely<\/p>\n","protected":false},"author":1,"featured_media":33462,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[109],"tags":[626,6739,5907,5891,5367,9406,7224,7223,6054,4803,3864,988,6661,19,5892,8431,7371,5759,9852,6019,2142],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Prove Your Worth To Your Customers<\/title>\n<meta name=\"description\" content=\"Something that all business owners find out pretty quickly when they launch their business is that you cannot simply step in and become everyone\u2019s new\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.andysowards.com\/blog\/2019\/prove-worth-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Prove Your Worth To Your Customers\" \/>\n<meta property=\"og:description\" content=\"Something that all business owners find out pretty quickly when they launch their business is that you cannot simply step in and become everyone\u2019s new\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.andysowards.com\/blog\/2019\/prove-worth-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"Daily Business Resources for Entrepreneurs, Web Designers, &amp; 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