{"id":36678,"date":"2020-02-06T17:40:11","date_gmt":"2020-02-06T21:40:11","guid":{"rendered":"http:\/\/www.andysowards.com\/blog\/?p=36678"},"modified":"2020-02-06T17:40:58","modified_gmt":"2020-02-06T21:40:58","slug":"wheres-my-stuff","status":"publish","type":"post","link":"https:\/\/www.andysowards.com\/blog\/2020\/wheres-my-stuff\/","title":{"rendered":"Where’s My Stuff?"},"content":{"rendered":"

When you run a busy business, the last thing you want is to fail your customers. Keeping your clients as satisfied as possible is the first rule that every company has to obey. Unfortunately, customer satisfaction is a tricky subject. Of course, delivering what you\u2019ve promised is a no brainer, such as providing services and products that your customers can trust. But the most effective way to keep your customers happy is not to give them any reason to doubt your business in the first place. Translated into every practice, this means that you should avoid the question \u2018Where is my stuff?\u2019 at all costs. Indeed, making sure your clients don\u2019t have to worry about where their orders, parcels, or data are at all times can be a significant difference for your reputation.\u00a0<\/p>\n

Ensure real team building<\/h3>\n

Unless you run a one-person business, chances are that you rely on a team of carefully chosen experts to support your clients. Hiring the best talents for your business is detrimental to gaining your customers\u2019 trust. But it takes a lot more than a handful of good resum\u00e9s to make a good team. You need to create a sense for staff cohesion<\/a> by giving your team the chance to get to know each other and work together. Encouraging and facilitating socializing and exchanges creates a strong bond between employees. You need a united team to process clients\u2019 projects in an effective and timely manner.\u00a0<\/p>\n

Find a reliable delivery service<\/h3>\n

\"shipping-chart-compete-against-amazon\"<\/a>
\nHow E-Commerce Companies Can Compete in an Amazon-Dominated World<\/em><\/p>\n

When it comes to b2b shipping<\/a>, your clients expect professional and dependable services that can bring their orders safely to their destinations. As such, you can\u2019t afford to save money by choosing an unreliable carrier or trying to keep the logistics in-house. Your clients want to be able to check on their delivery status in a few clicks, which means you need a service that provides tracking, real-time information, and that can respect deadlines.\u00a0<\/p>\n

Implement a cybersecurity plan<\/h3>\n

Over two-thirds of small companies are targeted by hackers and cyber criminals. As a result, businesses can expose confidential data, lose customers\u2019 information, and put their assets at risk. No company wants to inform their customers they have had a data breach. Therefore, if you\u2019re going to avoid many unpleasant conversations about where your customers\u2019 data have gone, you need to implement a security plan<\/a> to protect your business. Monitoring networks and setting clear security measures and control can help tackle a lot of threats before it\u2019s too late.\u00a0<\/p>\n

Set clear expectations and share them<\/h3>\n

\"how-small-businesses-can-compete-with-amazon-this-holiday-season\"<\/a>
\nHow Small Businesses Can Compete With Amazon This Holiday Season<\/em><\/p>\n

Last but not least, you need to look at the big picture. Customers need proof of your trustworthiness, and that means being very clear about what you can provide and DELIVERING on it. Don\u2019t let customers be disappointed because you fail to clarify what your services or products are. More importantly, make sure they are kept informed at every step of the way. Indeed, you can use email messaging, for instance, to report on your progress and show customers that you can keep your promises.\u00a0<\/p>\n

The moment a client asks where their delivery, service, product or confidential information is, your company reputation decreases. You may be able to provide a reasonable explanation, but the truth is that they shouldn\u2019t have needed to ask.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

When you run a busy business, the last thing you want is to fail your customers. Keeping your clients as satisfied as possible is the first rule that every company<\/p>\n","protected":false},"author":1,"featured_media":36680,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[109,5695,359],"tags":[5891,10518,7846,6020,8034,8644,333,11646,7930,5368,988,4504,11645,10352,3868,6661,9652,5696,7015,6175,11644,8076,177,3126,3199,5901,2750,5385,115,7331,10415],"yoast_head":"\nWhere's My Stuff?<\/title>\n<meta name=\"description\" content=\"When you run a busy business, the last thing you want is to fail your customers. 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