Choosing a new mobile phone these days is a big decision. There are so many different types of phones out on the shelves and these amazing technologies can be fun
Toll-Free: The Next Technological Advancement
The last five years have been a whirlwind for many industries, thanks to the number of technological advances that have come and gone. Conference calls, for example, have gone from
What Does ACD Mean in Call Center Lingo?
Call centers use a variety of different systems that integrate hardware and programming to enable call center agents to provide optimal service to callers. An ACD, short for “automatic call