Business, Entrepreneur

How To Use Call Center Data To Improve Your Company

Call centers or contact centers are important to companies because of many good reasons. Some of these benefits include enhancing company image, creating a stronger customer base, and resolving customers’


Business, Marketing, Tech

What is Data-Driven Decision Making?

When you hear the term “data analysis”, what’s the first thing that comes to your mind? Tables and charts, numbers, figures, descriptions and graphs that seem too obscure for you