Security is of prime importance in any organization or society. Security providers need to be on top of their game every time to deliver both preventive and reactive security solutions when needed. There are some very useful tips to employ in your operation if you’re looking for ways to improve your security services. Regardless of whether you own a security firm, or you are a security guard or the head of security within an organisation, it is in your best interest to pay attention to these 9 tips.
1. Take Advantage Of Security Softwares
The world is going digital, and you need to make sure that your security services incorporate the latest security monitoring and reporting softwares available. This will help promote efficient and effective services. Reporting and monitoring software helps to promote faster and easier patrol services by your security guards. This goes a long way in significantly reducing the time lag between when your guards receive alarm calls and how soon they are able to arrive at the location of the client. Security solutions providers such as Patrol Points offer this feature and more to assist you in offering better services while boosting your security patrol operations.
2. Use GPS Location Tracking Systems
If you’re still stuck with old methods of tracking your security guards, the chances are that those methods will now be highly inefficient. For example, if your security guards are still reporting to you verbally to update you on their locations, then you are lagging behind in your operations. Not only is such a system unreliable and inadequate, but it also causes a lot of wasted time. The best thing to do is to make sure that all your security personnel and patrol teams are equipped with at least one of the several security guard apps available for smartphones. These apps use GPS location tracking and should be made available on their work phones and be switched on at all times. This system will help ensure that you receive the precise locations of your patrol teams without needing to call. This will also help dispatch the nearest to the location of an alarm caller.
3. Regular Training
Your security guards need to be given proper sector-specific training. But that’s not all; you also need to ensure that you update your team on the most effective security patrol operations. This will require that you are also up-to-date when it comes to current and upgrade techniques as well as software.
It will be a huge mistake to assume or expect your security guards to be aware of any new updates and how to use them. The best way to keep them up to date is by setting up a research-specific team. The job of this team will be to conduct regular, thorough research into new security training techniques, new patrol techniques, as well as new software. The same team can be responsible for training your security team regularly as and when a new update emerges.
4. Use Credible Training Sources
In line with the previous point, you need to ensure that your security team excels in all security training programs. You can either use the services of independent training schools or training programs. Security operations require a combination of the latest physical training techniques as well as technology. So while your team is up-to-date with the technological aspect, do not assume that their previous physical training is enough. If you do not have your own training team, it is best to seek credible training schools’ services to offer regular training activities for your team.
5. Review The Management Of Your Security Guard
You need to analyze the performance of your security guards on a regular basis. Pay attention to the quality of their services – patrols, checkpoints, guards, etc. As the head or manager, you need to ensure that you conduct regular performance analysis to help you identify who or what are the weaknesses in your team and address them accordingly. If you need to replace some personnel, do it without hesitation. The success of your security operations has a lot to do with the quality of personnel you have on your team. For example, if you find out that some of your officers are intentionally ‘sleeping’ on their patrol duties, do not hesitate to replace them with more reliable and efficient personnel.
6. Create More Efficient Patrol Routes
One of the most effective ways of offering a prompt response to alarm calls is by having efficient patrol routes. Your patrol teams should be able to master these routes during training and patrol tours. Creating the best routes will depend on the location of your clients as well as scheduled times. Plan your routes with a lot of attention, with a lot of focus on the options that will get your patrol team to your clients in the shortest possible time. Pay attention to places with high human and vehicular traffic as these can reduce response time considerably. Also, pay attention to main streets, police stations, and hospitals.
7. First Responding Security Personnel
Security personnel who receive life safety training can also become first responders when needs be. This is especially important for checkpoint security guards as well as patrol teams. Your team will be in a better situation to prevent possible loss of life in case of unexpected accidents. This will also go a long way to increase the credibility of your security company.
If you can afford it, having at least two clinicians or healthcare providers join a response team to help boost the service you offer your clients. Alternatively, you can employ qualified and certified health trainers to teach your security or patrol team some simple but effective first aid procedures.
8. Proactive And Preventive Security
The only thing better than an excellent response team is preventive and proactive security services. Providing security or keeping people safe goes beyond just waiting to respond to alarm calls. It even goes beyond patrolling to sniff out potential issues. As a security service provider, it is also your responsibility to offer consultation services and regular advice on better preventive measures to your clients. For example, always pay attention to the security lapses in the premises of your clients and offer fitting solutions. Look for the best security measures to protect your clients, their assets, and so on. Such measures can range from electronic security systems to physical locks.
The whole idea behind preventive and proactive security is to take the appropriate measures that will prevent the occurrence of danger in the future. Although such measures may involve higher costs, it actually helps to save greater costs in the future.
Every worker needs a little bit of motivation. And when it comes to security personnel, you will need to give them some extra source of encouragement to make them put themselves in harm’s way if needs be. If your team is lacking in motivation, this will easily result in a less than effective security force. There are several ways of motivating your team beyond their monthly salaries – some of the ways to achieve this include looking for opportunities for engagement by asking for input from your team. You can also create motivation by providing frequent work training as well as by building a work culture. Provide enough opportunities for your security team to interact with each other positively. This is especially important for checkpoint security guards who usually work alone, as such working conditions easily breeds boredom. Also, make sure to reward your staff for their achievements.
So, whether you are providing home security solutions, checkpoint security, or security patrols, finding ways to improve the quality of services you offer will boost your credibility and make you stand out. With the right blend of technology, training, and motivation, you should be able to improve your security guard service.