The expectations of your customers will always evolve with the times. But over the past few years, the speed at which clients expect enhanced customer service features is somewhat surprising.
Businesses use call centers for two main reasons; telemarketing and customer service. When used for telemarketing, call centers are an effective way to generate leads and answer product questions; and
Keeping your customers happy needs to be at the forefront of your mind. It doesn’t matter if you own a multinational corporation, or you’re a sole trader. Keeping your customers