This year communication has become more important than ever. At points, most of the population has been living in some level of lockdown, unable to visit friends and family, and
How Can Voice Analytics Benefit Businesses During the Pandemic?
COVID-19 has placed a strain on every business around the world, whether this is a loss of revenue from having to close doors, adapting procedures to allow social distancing and
How To Choose Software For Your Security Business
Along with the security problems caused by computer viruses, there are increasing numbers of sabotage attacks on businesses. Even security companies aren’t immune to such attacks. In addition to malware
10 Ways Technology Could Boost Your Customer Support
Everywhere you look in the world, you will find technology. Whatever we do, we are dominated by it – and that’s not necessarily a bad thing. Everything that we do
Enhancing Customer Convenience To Add Value To Your Startup
There are several ways to add value to your business and most of them are related to improving customer convenience. When it comes to running a business, your customers come
Creating a Lasting Relationship with Your IT Service Provider
Service providers are everywhere. From the traditional roles most businesses outsource – like accountancy – to service providers that are now offering an alternative to in-house departments – like IT
The Rise Of The Compassionate Business
There does appear to be a current trend at the moment for compassionate businesses, and if this is something that you are thinking of getting into then there are many
Creating A More Focused Customer Service Experience
When it comes to effectively managing your business, there is one area that you need to invest time and money, and that is in customer care. Whether your business deals