Many companies, both big and small, have been employing the use of toll-free lines for decades. The reason for this is that it allows them to keep their costs low
It’s hard not to say that running a business can turn out to be pretty challenging. This may be the case, but that doesn’t mean it is going to be
If you are not happy with your level of productivity right now or if you believe that your small business is capable of achieving bigger and better things, then there
Your customers have many questions. However, more often than not, they’re unsure how to get the best answer. Is this the best product for me? How long is the warranty?
Missed and unanswered negatively impact customer satisfaction while also costing money. Telephone answering services can help businesses deal with this problem efficiently and effectively. Telephone answering services entail having dedicated
Call centers use a variety of different systems that integrate hardware and programming to enable call center agents to provide optimal service to callers. An ACD, short for “automatic call
We’ve all been there. The cellphone or landline phone rings, and we pick up the phone, but the voice on the other end isn’t familiar. It’s someone claiming to be